Why am I seeing blank page(s) within my Flipbook?
Blank pages are most commonly caused by; Importing your PDF from a network/remote drive. If this is the case, please...
Troubleshooting
Troubleshooting common problems
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How do I reset my password for Flipbooks Desktop?
Resetting your password If you need to reset your Flipbooks Desktop account’s password, please send an email to support@3dissue.com. This... -
When I try to activate the software I receive an License Error Activate (3015) error
The error (3015) means that the serial number that you are attempting to use, does not match the software version... -
I have changed the name of my computer and now the software is saying ‘maximum numbers of activations reached’.
Changing the name of your machine will cause this message to appear, due to the computer name being registered on... -
How can I stop my Flipbooks from being processed in the Queue Manager?
If you wish to cancel issues from being processed please follow the below steps for Mac and PC. Mac To... -
My magazine is getting stuck at 44%. Why is this?
Some causes might be: Adding your PDF from either network location or a remote drive. PDF files must be stored... -
I am receiving the error – Failed to initialize conversion plug-in
This message can be received if you have not allowed the conversion server to startup before attempting to create a... -
My Intro image is not displaying on mobile devices
The intro image will only be visible on Desktop and Tablet devices. The reason for this is due to the... -
My magazine title shows within the App, but not the thumbnail image. Why is this?
To resolve this problem, launch the software and click on Portal > Manage Issues. A popup window will appear. Click... -
My upload is stuck in the queue. What do I do?
Please follow the below steps for Mac and PC. PC Navigate to the Queue Manager from your system tray as seen... -
I have purchased the software but it is still saying I have a trial version. Why is this?
The most common cause of this would be if you signed up for a trial of the desktop software using... -
How to clear your browser cache
Why do I need to clear my browser cache? Your browser saves certain files and settings after downloading them for... -
Text selection problems when republishing Flipbooks made with an earlier version on 9.2
If you experience problems with Text selection after rebuilding existing publications you may need to perform one of the following... -
I am receiving the following error – IOS Apps requires secure server
To resolve this problem, please update your upload settings by clicking on Edit under the upload panel within the Output... -
Once I have created my Flipbook, how do I send it out to someone?
When you have finished building your flipbook, a popup will appear with the link to view it online. If you... -
When I share my flipbook on Facebook, it shows the 3D Issue logo instead of the cover image
If you are manually uploading your flipbooks online via your own FTP client, this problem will occur. Uploading via the... -
With the Desktop Software, how do I change the name that appears within the browser tab of my flipbook?
To change the name that appears within your browser tab (as seen in the screen below), please follow these instructions:... -
My flipbook is appearing blurry when I zoom in on an iPhone
Can you please launch the software and open that particular project. Once you are in the software, can you please... -
I am getting a ‘Limited Trial’ message when I attempt to login to the software. Why is this?
This message appears if your computer is not able to communicate with our servers. For example, if you are using...