When I try to open the software I receive the error Licence Error Validate (17)
If you’re receiving the license error validate (17) error, this means that there is a conflicting license file stored on...
Troubleshooting
Troubleshooting common problems
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When I run the software I receive an (D1)-(1024) error
This error is caused by a conflict with the licence file. In order to resolve the issue can we please... -
Mac – When I login to the software I receive an D1-3010 error
This error is received when our licence server is not accepting requests for your Mac computer. Can you please reach... -
When I try to activate the software I receive an D1-3010 error
Caution! This is not the revo uninstaller support site. If you found this page in Google Search and are a... -
When I try to view my flipbook locally on my computer I receive the error “Sorry there appears to be a problem . This publication is not registered on this domain”?
Unfortunately viewing your Flipbook directly by using the index.html inside your project is not available. If you wish to view... -
I receive the error “Sorry there appears to be a problem. This publication is not registered on this domain”.
regsitered on domainTo resolve this problem, please follow the steps below:not registered to be used on this domain It may... -
When I try to build my magazine I receive a message to enter a library path location?
You will get prompted with the message to enter your library path location if you do not have upload checked... -
When I try to access the software I receive the error “There is an issue with the network settings blocking the software from authenticating this account”
Can we please get you to check if you are you are behind a firewall or going through a network... -
I am getting a Mac activation error 3001
This error can be received if communication with our server is being blocked by a firewall or other network setting.... -
Why are my project files so big?
In version 9 of our software we have introduced a new solution that allows our customers to create mobile-centric digital... -
I am getting a (B-0) error
The (B-0) error results from the software license manager taking too long to respond when the software starts. This is... -
When I attempt to open a Flipbook within the software, I recieve a ‘Source files not found’ error.
This error is returned when the software cannot find the imported PDF files in your DO_NOT_UPLOAD folder’s pdf folder. To fix... -
I am receiving the following error: ‘Message: low memory or corrupted memory’.
Please restart your machine. Once restarted could you then attempt to open your flipbook in the software to see if... -
Why can’t I see my website when using the ‘Webpage’ feature?
There are two common causes for this to occur. If a flipbook is hosted on a secure website (https://), it... -
MP4 Videos are buffering to the end before playing
Q: I’m having issues with my MP4 files, they take a very long time to load. A: It appears that your... -
Why does 3D Issue add a blank page to my flipbook?
A blank page is added on to the end of your flipbook if the publication has an odd number of... -
I am getting a ‘templates.xml’ error on my Mac
When you install the software on a Mac, please do not launch the app from the mounted installer. You must... -
I get an error – “Offline” is damaged and can’t be opened, when I try to open my offline file on Mac
A reason for this could be that your offline.app file is not digitally signed and MacOS requires that all .app files... -
The videos I add are not playing
There are a few common problems that cause video not to play. These are the most common causes of video... -
3D Issue can’t be opened because the identity of the developer cannot be confirmed.
This is due to current security preferences in MacOS. Please navigate to your Security & Privacy settings by clicking the...