When I try to open the software I receive the error Licence Error Validate (17)

If you’re receiving the license error validate (17) error, this means that there is a conflicting license file stored on the system.

You should be able to fix this by deleting any existing license files from the machine:

1. Open Finder
2. On the top menu, choose the Go option and select Go to Folder..
3. In the text field, enter ~/Library and hit enter.
4. You should now be inside your hidden Library folder. Navigate to Application Support -> 3DIssueSoftware
5. Within that folder, trash any files that have .lic in their naming. See the attached screenshot for an illustration of the path.

Afterwards, please send support@3dissue.com your Mac system serial so we can ensure that our license server accepts requests from your Mac computer:

To get the serial number:

  1. Go to the Apple menu and click About this Mac
  2. In the window that opens click more info.
  3. In the new window, the key is listed as Serial Number


Updated on September 28, 2018

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