The most common cause of this would be if you signed up for a trial of the desktop software using a different email address (username) than the one you purchased the software with. When you purchase the desktop software, you will be asked for a delivery email address. The software…
SharePoint does not offer FTP access to upload files/folders so this may present a problem. Essentially, the entire project folder that 3D Issue creates, would need to be uploaded to the host server in full for the Flipbook to work as expected. However, when publishing your Flipbooks to a Microsoft…
Firstly, launch the 3D Issue software. Then click on the small arrow on the Open Existing button. A drop down menu should appear. If you see your flipbook within that drop down, please click it. If you do not see your flipbook within the drop down, please click the Open Existing button….
Background There is no fixed size for the background image. However, we would recommend 1680 pixels in width and 1050 pixels in height for best practice in jpeg format. (Please see below sample, click to open large version) Preloader For the preloader we would recommend using a png (for transparency)….
If you wish to upload your new Flipbook to the same location, please open the 3D Issue software. Open your previous project within the software and then choose the Remove All button. This will remove your existing pages. You can then add your new PDF(s) by clicking the Add button. Once this has…
Library Page If you are manually uploading the content to your server, you will need to manually create the library file first. The library file is needed as it acts as a list of all of your magazines that can be displayed in the app and in the online archive/library….
Please follow the below steps for Mac and PC. PC Navigate to the Queue Manager from your system tray as seen in the image below. Right click on 3D Issue HotFolder and select Queue as seen in the image below. If there are any issues in your queue, select them and then click…
This can be achieved by clicking Options > Button Images. This will then display a popup where you can choose which image you wish to change from a drop down menu. Once you have chosen your desired image, click Change. You will then be asked to locate the new image…
To resolve this problem, launch the software and click on Portal > Manage Issues. A popup window will appear. Click on the arrow icon, This will drop down your Issues list. You can then locate your Issue link. If it says No under the Published option, double-click on it and it…
The intro image will only be visible on Desktop and Tablet devices. The reason for this is due to the limited space available on the mobile screen. Particularly when viewed within portrait mode.