In version 9 of our software we have introduced a new solution that allows our customers to create mobile-centric digital editions on top of the standard digital editions our software generates. These new mobile-centric digital editions are 5 times faster than the mobile editions that were generated with version 8…
If you’re receiving the license error validate (17) error, this means that there is a conflicting license file stored on the system. You should be able to fix this by deleting any existing license files from the machine: 1. Open Finder 2. On the top menu, choose the Go option…
This error is caused by a conflict with the licence file. In order to resolve the issue can we please get you to uninstall the software from your machine. Once uninstalled can you then delete the licence file from your machine using the below steps. Remove any existing license files…
This error is received when our licence server is not accepting requests for your Mac computer. Can you please reach out to support@3dissue.com regarding the error and send the Mac System Serial number so that we can ensure that our license server accepts requests from your Mac computer. To get…
Caution! This is not the revo uninstaller support site. If you found this page in Google Search and are a revo uninstaller customer please visit https://www.revouninstaller.com/support/ for help with Revo uninstaller. 3D Issue is not affiliated with Revo in any way. This error indicates that there are no available activations remaining…
Unfortunately viewing your Flipbook directly by using the index.html inside your project is not available. If you wish to view your magazine locally you can do so by clicking on preview in the 3D Issue software. If you are trying to view the Flipbook after uploading and receive this error…
regsitered on domainTo resolve this problem, please follow the steps below:not registered to be used on this domain It may be the case that you have added the http version of your domain however if your magazine is being served over https you will also need to add the https…
The banner image should be a 2500 (w) x 60 (h) pixels image. In order for readers to see the entire content of the banner on the vast majority of devices/displays, the banner content would need to be left-aligned on the banner image rather than being stretched out across the…
As the flipbook code is centralized, most potential problems or bugs that might appear with online flipbooks can be resolved by 3D Issue directly and the solution will be applied to all of our customers at the same time – without the need for updated installers or additional effort from…
You will get prompted with the message to enter your library path location if you do not have upload checked when building your Flipbook. You can either: Use the built-in FTP uploader in 3D Issue. You are able to enter your ftp details and setup your upload profile by clicking…