My issue is stuck on 90% with the spinner showing continuously

If your issue is stuck at 90% with the loader continuously spinning, this may be due to the naming of your PDF(s). Please ensure that the PDF name does not contain a symbol.

After doing so, please click Create New and import the newly renamed PDF.

If you continue to experience problems, please send an email to with your PDF attached and they will troubleshoot.

Updated on December 4, 2019

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