You can set up groups and add users to groups with login details (usernames and passwords). There is now also a Issue Names field available when creating a group. This allows you to give the users in a group access to only particular issues. Please enter a comma separated list…
This message can be received if you have not allowed the conversion server to startup before attempting to create a Flipbook. To prevent this message from happening, ensure that the conversion server has started before creating a Flipbook. Save your work and close the Flipbooks software. Launch 3D Issue Flipbooks…
What is it? The custom link detection function is designed for publishers that want an automated way to make unique URLs from text in their publications such as order numbers, product codes, page numbers, etc. This could be a real help if you have an index in your publication and…
Some causes might be: Adding your PDF from either network location or a remote drive. PDF files must be stored locally on your computer before importing them. If your PDF contains special characters or symbols within its name. Or, if the location of your PDF(s) contain special characters or symbols….
If you upload to our cloud hosting and you wish to remove your Flipbook so that it is not accessible online, you can do so by following these steps below. Click on Portal > Manage issues from the top menu in the 3D Issue software. From here you can select…
If you wish to cancel issues from being processed please follow the below steps for Mac and PC. Mac To cancel a issue can we please get you to right click on the 3D issue icon in your system tray and click on Queue, Please see the below screenshot. You…
If you are on an older version of the Flipbooks Desktop software and wish to upgrade to our latest version, please contact customerservices@3dissue.com They will provide you with a link to upgrade, as well as pricing. If your account includes Upgrade Protection, you will not have to purchase the upgrade….
If you have added a PDF to Flipbooks Online and you receive this error (below), please send us your PDF. Our designers will examine your PDF and amend it accordingly. We will then send you the amended PDF, so you can successfully build your Flipbook. Please send the PDF to…
Changing the name of your machine will cause this message to appear, due to the computer name being registered on our servers after the initial installation. To resolve this, please send your serial key to support@3dissue.com and they will disable the old machine name and reactivate. You will then be…
To add a link to an Intro graphic, please navigate to the Design tab. Under the Appearance section, you will see an option called Intro. If you have not added an Intro graphic, the drop down will show ‘default’. This means that the Flipbook will display the default Intro graphic (below) If…