Adding live chat to Flipbooks with Tag Manager and Tidio

Google Tag Manager support was added to Flipbooks Desktop in version 9.3. Tag Manager enables a whole new slew of capabilities and ways of customising your Flipbooks.

One use for Tag Manager, that may be popular with e-commerce publications is the ability to add live chat to your publications by including your chat solution’s code snippet.

This tutorial will show you how to add Live chat by using Tidio. Tidio offer a free license for small teams and is free forever. Let’s get started…

1. Create & setup accounts.

We’ll start by creating and setting up our accounts on Tag Manager and Tidio.

  1. Head over to Google Tag Manager and sign in with your Google Account to start creating an Account.
  2. When signed in, you’ll need to create your first Tag Manager account. Click Create Account
    Screenshot showing Google Tag Manager
  3. On the next page give your new Account a name, this can be anything. Select your Country and click Continue

  4. Then give your Container a name. Containers represent your website, pages, apps etc. We’re going to use the container for the web, so select that too.
  5. Agree to the terms & privacy policy if prompted.
  6. You’ll be brought into your new Tag Manager workspace, and will likely be prompted to Install Google Tag Manager, just click OK

  7. Now we’re going to create our account on Tidio.
  8. Head over to Tidio and click Try it out to start making an account.
  9. On the register page fill in your details and click Register.
  10. After registering you’ll be brought into a setup wizard. Just follow the steps choosing your preferences etc.
    Cloud Users

    When prompted for your Website address enter{first-number}.

  11. You’ll eventually reach this page Install the code on your website.
    Under Do it yourself copy the script tag.
    Copy the script tag
  12. Switch back to Tag manager
  13. Click Add a new tag
    Add a new tag
  14. Give your new Tag a name, we’ll call it Tidio so it’s easy to recognise.
  15. Click Tag Configuration to start adding your tag. In the pane that opens scroll down and select Custom HTML
  16. Now paste in your Tidio script.
    Paste in Script
  17. Scroll down to Triggering and click it.
  18. In the Pane that opens, check the box beside All Pages and click Add in the top right corner.
  19. Click Save
  20. You’ll be brought back to your Tag Manager Workspace.
    Tag Manager requires you to Submit or Publish changes so we’ll need to do that.
  21. Click Submit in the top right corner
    Click Submit
  22. Give your Version a name (This can be anything). Click Publish
  23. Switch back to the workspace Tab in Tag Manager and click the GTM id along the top bar.
    Click the ID
  24. In the Dialog that opens, locate and copy the GTM id.
    Copy the ID
  25. And that is Tag Manager and Tidio setup. Now we just need to add Tag Manager to Our Flipbook.

2. Add your Tag Manager ID to your Flipbook

  1. Launch 3D Issue 9.3 on your Computer and open or create the Flipbook you wish to add chat to.
  2. In the Content tab select the correct template and profile. Then select Setup
  3. In the window that opens select the Domains tab and next to the domain(s) your Flipbook will appear under paste in your Tag Manager ID that we copied earlier.
  4. Click Next, then Finish
  5. Now switch to the Design tab.
  6. Expand the advanced Panel on the left.
  7. Next to Analytics Type select Google Tags.
    Select Google Tags
  8. Build and upload your Flipbook, and then view it!

And that’s it! You can of course follow similar steps to add other features or services to your Flipbooks.

Tidio Live chat showing over a Flipbook


Updated on February 8, 2019

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