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Trying out 3D Issue or just started with new installation. Getting a “template.xml” error!

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May 7, 2012 at 10:09 pm #6683

Trying out 3D Issue or just started with new installation. Getting a “template.xml” error!

This applies to both Trial and Full Users.

This template.xml error happens when the software has been installed by another user, usually the admin or IT guy.
To avoid this the software should be installed by the user that will use it (from their own account).

If it is a case where you do not have privileges to install software contact the computer administrator and ask for temporary privileges. Once installed they can return your account to its default.

Note:
If you are getting this error when the software was installed in your own account you may need to: Refresh your template details using the small Blue Refresh link under the Create new and Open Existing buttons on the start screen.

If you still have issues after following these steps please contact our support team at support@3dissue.com

 

 

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