3D Issue Knowledge Base3D Issue Version 4Design/Content

When I add my PDF(s) to the software, the page count shows up as ‘0’ and will not let me convert?

Contact Support
May 7, 2012 at 10:38 pm #6748

This is because the PDF is corrupt and the software cannot read the document correctly.

If this ever happens, please follow the instruction below:

Open the PDF(s) with Adobe Acrobat.

Click – FILE: SAVE AS (where it says ‘Save as Type’, please select the option ‘Adobe PDF Files Optimized’.

Then click Save.

The PDF(s) should then work.


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