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My computer broke; do I need to purchase 3D Issue again?

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May 7, 2012 at 9:57 pm #6632

Question

My computer crashed, as a result I had to purchase a new one. I’ve re-installed all the software except for 3D Issue, as its license is registered with my old computer. Do I need to purchase a new copy? I have a back-up folder of my publications, will these work on the new computer?

Solution

There is no need to purchase another copy of 3D Issue.  We can transfer your license for you, please contact us at support@3dissue.com for further details.

Once the software is installed on your new computer your backup publications will work as normal. When running 3D Issue, select ‘Open Existing’ from the start page. A file explorer window will open, navigate to the location of your backup publications, and open the .3di file of the publication.

All settings and features should be in the same location.

Note – If you do not have backups of your publication, not everything is lost. Your template details such as logos and SEO Profile details are stored online. These are automatically retrieved when you enter your login credentials.

 

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