3D Issue Knowledge Base3D Issue Version 4Design/Content

Archive button not appearing in publications uploaded online

Contact Support
May 7, 2012 at 11:23 am #6568

I have an issue with archive functionality. The archive icon is not appearing at left menu.

There are two reasons why this archive wasn’t working for the customer who asked this question

1. The archive file was directed to the root of the website (www.website.com/pageflip_archive) while their issues were being sent to a different directory. The archive file must be in the same directory as the issues. So if you’re uploading to http://www.3dissue.com/mag you will have to put the archive file in this directory as well, otherwise it won’t work.

2. The other problem was that the URL was different, in the FTP settings they entered http://website.com as the location to store the archive, however the actual location was http://www.website.com!

NOTEIt’s very important to ensure that the URL you upload to and the directory of your archive file match. This means making sure you include www. if needed.

If you are using the built-in FTP you will have to verify that the directories your publication and archive go to are correct.


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